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Have an idea for a new feature or improvement? We’d love to hear it! Feature requests help us understand what the community needs and prioritize our development efforts.

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Before suggesting

1

Check existing requests

Search existing issues with the “Enhancement” label to see if your idea has already been suggested. If it has, you can add your support and additional thoughts to the existing discussion.
2

Review the roadmap

Check if your suggestion aligns with our current development priorities or planned features.

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Submit a feature request

1

Open a new issue

Create a new GitHub Issue with the “Enhancement” label.
2

Use a descriptive title

Choose a clear, specific title that summarizes your suggestion, e.g., “Add support for bulk ticket updates” or “Implement dark mode for web interface”.
3

Provide comprehensive details

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Problem statement

  • Current situation: What’s the problem or limitation you’re facing?
  • Impact: How does this affect your workflow or productivity?
  • Use case: Provide a concrete example of when and how this feature would be used

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Proposed solution

  • Description: How should the new feature work?
  • User experience: What would the user interaction look like?
  • Implementation approach: If you have technical knowledge, suggest how this could be implemented

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Additional context

  • Screenshots, mockups, or diagrams if applicable
  • Any research or data supporting the need

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What makes a good feature request?

Pro tip: Feature requests with detailed use cases, clear problem statements, and implementation ideas are more likely to be considered and implemented.